Vendor terms

Effective date: April 20, 2026
Last updated: April 20, 2026

These Vendor Terms (“Vendor Terms”) supplement the Eyvent Terms of Service (“General Terms”) for organizations that register as a vendor/customer and use Eyvent AI (“Eyvent”, the “Services”) provided by Renaissance Research Technologies Private Limited (“RRTPL”, “we”, “us”) via https://eyvent.io. Eyvent was formerly known as Ripplbot.

If there is a conflict between the General Terms and an executed order form or enterprise agreement, the executed agreement controls for that conflict only. Otherwise, these Vendor Terms and the General Terms apply together.

1. Organization responsibility

The organization that creates the account (“Customer”) is responsible for:

all actions of its administrators and users (“Authorized Users”);
the accuracy of account information;
maintaining appropriate internal access controls and offboarding;
compliance with laws applicable to its industry, messaging programs, and data processing; and
compliance with Meta/WhatsApp policies, including Business Platform terms, commerce policies, template rules, and regional requirements.

2. Roles: controller and processor

For Customer Content that includes personal data about Customer’s clients, leads, employees, or other individuals, Customer is typically the controller / business (the decision-maker), and RRTPL processes such data as a processor / service provider on Customer’s documented instructions as conveyed through the Services and the parties’ agreement, subject to applicable law.

RRTPL is typically the controller for account, billing, support, security telemetry, and similar data described in our Privacy Policy.

3. Customer instructions and lawful use

Customer will not instruct RRTPL to process personal data in violation of law. Customer is solely responsible for:

lawful collection and use of personal data in Customer Content;
providing legally required notices and obtaining valid consents or other lawful bases;
honoring individual rights requests for data Customer controls; and
maintaining records required for marketing and messaging compliance.

4. Data processing terms

Processing details (subject matter, nature, purpose, duration, types of data, categories of data subjects) are determined by Customer’s configuration and use of the Services. RRTPL will process personal data only on documented instructions unless otherwise required by applicable law (in which case RRTPL will notify Customer unless prohibited).

Customer authorizes use of subprocessors as described in the Privacy Policy and as notified to enterprise customers. RRTPL will impose appropriate data protection obligations on subprocessors.

5. Security

RRTPL will implement appropriate technical and organizational measures designed to protect personal data, taking into account the state of the art, risks, and nature of processing. Customer is responsible for securing its endpoints, credentials, and misuse by Authorized Users.

6. Assistance and cooperation

RRTPL will assist Customer, taking into account the nature of processing and information available to RRTPL, with:

responding to individual rights requests that must be fulfilled through the Services, where required by law and the parties’ agreement;
security and breach notification obligations, consistent with our role and knowledge; and
demonstrating compliance, including reasonable information requests and, where agreed, audits subject to confidentiality and frequency limits.

7. International transfers

Customer acknowledges that processing may occur outside Customer’s country. RRTPL will implement appropriate safeguards as required by applicable law.

8. Deletion and return on termination

Upon termination or expiry of the subscription, RRTPL will delete or return Customer Content in accordance with the product capabilities, backup rotation, and applicable law. Customer is responsible for exporting data prior to termination where export tools exist.

9. Confidentiality and audit

The parties will protect each other’s confidential information. Any audit rights are limited to what is required by applicable law or expressly agreed in writing, conducted during business hours with reasonable notice, and may be satisfied by third-party certifications or summaries where appropriate.

10. Platform enforcement

If a platform provider (including Meta/WhatsApp) restricts, suspends, or terminates integrations, RRTPL may take actions necessary to comply, including suspending affected features. RRTPL is not liable for platform actions outside its reasonable control.

11. Liability allocation (data protection)

Each party’s liability concerning personal data is subject to the limitations in the General Terms and applicable law. Nothing in these Vendor Terms limits any liability that cannot be limited by law.

12. Company details

Renaissance Research Technologies Private Limited
UNIT 801 TO 810, 8th Floor, Tower 1, Vasavi Shaloom Skycity, Gachibowli, Serilingampally (Seri Lingampally), K.V. Rangareddy District, Telangana 500032, India
Website: https://eyvent.io